z7game Privacy Policy

01 Introduction

z7game (referred to in this Policy as "z7game", "we", "us", or "our") operates the online casino and sports betting platform accessible at z7game.ws. This Privacy Policy governs how z7game collects, processes, stores, and protects personal data relating to individuals who visit, register with, or otherwise interact with the z7game platform and its associated services.

z7game serves players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad — and takes its data protection obligations seriously. We understand that Pakistani players entrust us with sensitive personal and financial information, and we are committed to handling that information with the utmost care and in accordance with applicable international data protection standards.

This Policy applies to all personal data processed by z7game in connection with: account registration and management; deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT TRC20; cricket and PSL betting; live casino and slot gaming; customer support communications; and any other interaction with the z7game platform.

This Privacy Policy should be read in conjunction with the z7game Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with z7game.

02 Data Controller

For the purposes of applicable data protection law, z7game is the data controller in respect of the personal data of registered players and platform visitors. As data controller, z7game determines the purposes for which and the manner in which your personal data is processed.

z7game operates under an international gaming licence issued by a recognised regulatory authority. Our licensing framework includes data protection obligations that are audited as part of the regular compliance review cycle. z7game's Data Protection Officer (DPO) oversees all data handling activities and can be contacted via the support channel described in Section 15 of this Policy.

03 Personal Data We Collect

z7game collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect and process include:

z7game does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health information) unless specifically required by law or regulatory authority. z7game does not collect biometric data beyond what is necessary for standard KYC identity verification.

04 How We Collect Your Data

4.1 Directly From You

The majority of personal data z7game holds is provided directly by you in the course of your relationship with us. This includes information you submit during account registration, identity verification, deposit or withdrawal requests, customer support interactions, and when updating your account preferences or profile settings.

4.2 Automatically Through Platform Use

When you access and use the z7game platform, we automatically collect certain technical and usage data. This includes your IP address, the type and version of web browser you are using, your device's operating system, the pages you visit, the games you play, the duration of your sessions, and the wagering activity you conduct. This data is collected using server logs, session tracking technologies, and cookies as described in Section 9 of this Policy.

4.3 From Third Parties

z7game may receive personal data about you from the following third-party sources: identity verification and KYC service providers used to confirm your identity and age; payment processors including JazzCash, EasyPaisa, HBL, and other banking partners, who may share transaction confirmation data; fraud prevention and anti-money laundering (AML) screening services; and geolocation data providers used to verify your country of access.

05 Purpose & Legal Basis for Processing

z7game processes your personal data only where we have a lawful basis for doing so. The following table sets out the primary purposes for which we process your data and the corresponding legal basis in each case:

• Account Registration and Management: Processing is necessary for the performance of our contract with you (the z7game Terms and Conditions). We cannot provide you with a z7game account without processing your registration data.
• Identity and Age Verification (KYC): Processing is required to comply with our legal obligations under our international gaming licence, including mandatory age verification (21+), anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.
• Payment Processing: Processing is necessary for the performance of our contract with you — specifically to receive deposits from and issue withdrawals to your registered payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or USDT TRC20).
• Fraud Prevention and Platform Security: Processing is in our legitimate interests and those of the player community to detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct.
• Responsible Gaming Compliance: Processing is required to meet our legal and regulatory obligations, including monitoring for problem gambling indicators and applying responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: Processing is necessary for the performance of our contract with you and is in our legitimate interests to provide effective customer service.
• Marketing Communications: Processing is based on your explicit consent, which you may withdraw at any time by updating your marketing preferences in account settings or by contacting support.
• Legal Compliance and Regulatory Reporting: Processing is necessary to comply with applicable laws, regulatory reporting requirements, and responses to lawful requests from competent authorities.

06 Sharing Your Personal Data

z7game does not sell your personal data to any third party, ever. We share your personal data only in the following limited and controlled circumstances:

6.1 Service Providers

z7game engages carefully selected third-party service providers who process personal data on our behalf and strictly under our instructions. These include: KYC and identity verification vendors; payment processing partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT network operators; fraud detection and AML screening services; data hosting and cloud infrastructure providers; customer support platform providers; and email and SMS communication service providers. All such processors are contractually bound to process your data only for the purpose we specify and to maintain appropriate security standards.

6.2 Regulatory and Legal Authorities

z7game may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required or permitted to do so. This includes disclosures required under our gaming licence obligations, AML reporting requirements, and responses to lawful orders issued by courts or regulatory bodies of competent jurisdiction.

6.3 Business Transfers

In the event that z7game undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the privacy practices that may result.

07 Data Retention

z7game retains personal data only for as long as necessary to fulfil the purpose for which it was collected, and to meet our ongoing legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account relationship with z7game and for a minimum of 5 years following account closure, in accordance with our gaming licence AML record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of 5 years following account closure, or longer if required by applicable law or regulatory instruction.
• Transaction and Financial Records: Retained for a minimum of 7 years following the date of each transaction, in compliance with standard financial record-keeping obligations.
• Customer Support Communications: Retained for a period of 3 years following the close of the relevant support case, unless the matter involves an ongoing dispute or regulatory investigation.
• Marketing Preference Data: Retained for as long as your account is active, and for a period of 2 years following opt-out to record the history of your consent.

At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

08 Security Measures

z7game implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the z7game platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data — including identity documents, financial data, and authentication credentials — is encrypted in storage using AES-256 encryption.
• Access Controls: Access to personal data within z7game's systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): 2FA is available to all players for account access and is mandatory for internal z7game staff systems that handle personal data.
• Intrusion Detection and Monitoring: z7game's infrastructure is monitored 24/7 for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns.
• Penetration Testing: z7game conducts regular third-party security audits and penetration tests of its platform infrastructure.

In the event of a personal data breach that poses a risk to your rights and freedoms, z7game will notify affected individuals and relevant regulatory authorities within the timeframes required by applicable law.

09 Cookies & Tracking Technologies

z7game uses cookies and similar tracking technologies to operate and improve the platform experience. A cookie is a small text file placed on your device when you visit a website. z7game uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the z7game platform. These cookies enable core functions such as user authentication, session management, and security. They cannot be disabled.
• Functional Cookies: Enable personalisation features such as remembering your preferred language, currency display, and game lobby settings across sessions.
• Analytics Cookies: Used to collect anonymised statistical data about how players interact with the z7game platform. This data helps us understand player behaviour and improve the platform experience.
• Security and Fraud Prevention Cookies: Help us detect and prevent fraudulent activity, bot access, and multiple account registration attempts.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from using the z7game platform. z7game does not use third-party advertising or targeting cookies.

10 Your Data Protection Rights

Subject to applicable law and our legitimate processing requirements, you have the following rights in respect of your personal data held by z7game:

• Right of Access: You may request a copy of the personal data z7game holds about you at any time. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data z7game holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Many data fields can be updated directly within your account settings.
• Right to Erasure: In certain circumstances, you may request that z7game delete your personal data. Please note that z7game is required to retain certain data for the mandatory retention periods described in Section 7; requests for erasure cannot override these legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that z7game restrict the processing of your personal data whilst a dispute is under review.
• Right to Data Portability: You may request that z7game provide your personal data in a commonly used, structured, machine-readable format.
• Right to Object: You may object to z7game processing your personal data on the basis of legitimate interests. You may also withdraw consent for marketing communications at any time.

To exercise any of the above rights, please contact the z7game support team via in-platform live chat or at [email protected]. z7game may need to verify your identity before processing any data rights request. We will respond to all valid requests within 30 calendar days.

11 Minors & Age Verification Policy

The z7game platform is strictly intended for use by individuals who are 21 years of age or older. 21+ z7game does not knowingly collect or process personal data relating to individuals under the age of 21. Age verification is a mandatory step in the z7game registration process, and z7game employs additional automated and manual checks to identify and prevent underage access.

If z7game becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated transactions will be frozen pending review, and the personal data of the minor will be deleted in accordance with applicable law. Any funds associated with an account belonging to a minor will be forfeited.

z7game strongly recommends that all account holders take appropriate precautions to prevent persons under the age of 21 from accessing their z7game account or any device on which the platform is accessible.

12 International Data Transfers

z7game operates on an internationally licensed platform and may store or process your personal data on servers located outside Pakistan. When personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in your jurisdiction, z7game will implement appropriate safeguards to ensure that your data remains protected to the standard described in this Policy.

Such safeguards may include standard contractual clauses approved by competent data protection authorities, binding corporate rules where applicable, or transfer to countries covered by an adequacy decision from a recognised regulatory authority. By using the z7game platform, you acknowledge that your data may be processed in jurisdictions outside Pakistan for the purposes described in this Policy.

13 Third-Party Services and Links

The z7game platform does not contain links to external third-party websites. However, the platform integrates certain third-party services — including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast) and game software providers — to deliver core functionality. Each of these third-party service providers operates under their own privacy policies, and z7game is not responsible for the data practices of those providers beyond what is governed by the data processing agreements in place between z7game and those parties.

z7game's game content is supplied by regulated software providers whose RNG engines are certified by independent testing laboratories. These providers may collect aggregated, anonymised game performance data. They do not receive identifiable personal data about individual players.

14 Changes to This Privacy Policy

z7game reserves the right to update or amend this Privacy Policy at any time. Material changes — meaning changes that affect how we collect, use, or share your personal data in a way that may be significant to you — will be communicated to registered players via email or in-platform notification at least 7 days before the revised Policy takes effect, except where an immediate change is required by law or regulatory instruction.

The "Effective Date" at the top of this Policy will always reflect the date on which the current version took effect. Your continued use of the z7game platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how z7game protects your personal data.

15 Contact Us & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way z7game handles your personal data, please contact us using the following details:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via in-platform live chat widget — the fastest channel for data rights requests
• Languages: Support available in English and Urdu at all times
• Response Time: Data protection enquiries acknowledged within 48 hours; formal data rights requests responded to within 30 calendar days

If you are not satisfied with z7game's handling of your data protection enquiry, you have the right to escalate your complaint to the competent supervisory authority. Please contact the z7game support team for guidance on the appropriate authority for your specific circumstances.

For responsible gaming concerns, including self-exclusion and deposit limit requests, please visit the Responsible Gaming page or contact support directly.